To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.
- Customers may request a refund on any order within 30 days of delivery.
- Our customer service team strives to respond to all requests within 24 hours or less. We’re always available to help!
- Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it’s been shipped.
- After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
- Refunds are processed back to the original payment method used to purchase the order.
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- Shopsimpleusa.com does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.